- Incident ID
- INC-YYYY-XXXX
- Use your ITSM ticket number.
- Incident Title
- Short, specific description of what failed
- Severity
- SEV-1 / SEV-2 / SEV-3
- Date & Time of Occurrence
- YYYY-MM-DD HH:MM UTC
- Date & Time of Resolution
- YYYY-MM-DD HH:MM UTC
- Total Duration
- X hours Y minutes
- Service(s) Affected
- List the systems, services or applications impacted
- Reporter
- Name / team who raised or detected the incident
- Major Incident Manager
- Name of the MIM who led the response
Templates
Post-Incident Review Template
A copy-ready Major Incident Report structure. Use it to run blameless PIRs, document root cause, and track corrective actions from incident to closure.
How to use this template: Expand each section and replace the placeholder text with your incident details. Every section maps to a field in the final report, so nothing important is missed. Click "Copy Full Report Template" to paste it into Confluence, Word, Google Docs or your ITSM tool.
- What happened
- One or two sentences describing the failure in plain language
- Business impact
- Revenue, customers, transactions, SLAs or reputation affected
- How it was resolved
- Brief description of the fix, workaround or rollback
- Key takeaway
- The single most important lesson or action from the review